> ## Documentation Index
> Fetch the complete documentation index at: https://support.stllr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Add balance and transfer

> Your Stllr wallet balance can only be used to pay for campaign UGC videos.

<Warning>
  **Wallet balance and the credits system are separate**

  Your **Stllr wallet balance** can only be used to pay for **campaign UGC videos**. It **cannot** be used in Remix.

  The **credits system** is used **only in Remix**, and it **cannot** be used to buy campaign UGC videos.

  The two cannot be exchanged or converted into each other.
</Warning>

<Note>
  **Coming soon**

  Stllr is introducing a single, universal **credit system** across the whole platform. When it launches, it will replace the wallet, and your existing balance will carry over. This guide will be updated with the details.
</Note>

## Add balance to your Wallet

1. Open [**Wallet**](https://app.stllr.network/wallet).
2. Click **Add balance**.
3. Enter the amount in **SAR**. The minimum is **10** and the maximum is **9,999** per top-up.
4. Click **Pay** and complete the payment on the secure page.
5. You are returned to your wallet, where the new balance and a **Stllr Balance Recharge** transaction appear.

Taxes are calculated on top of the amount you enter, where applicable.

<Warning>
  Wallet balance is **non-refundable** and cannot be transferred back to your bank account.
</Warning>

## Pay with your balance

Using your wallet balance is optional. If you have balance, you can turn on **Use balance** when you check out a campaign. Your balance is applied first, and you pay any remainder by card. See [Create a campaign](/brands/campaigns/create-campaign).

## Transfer balance to a team member

If your company has several members, you can share balance.

1. Open [**Wallet**](https://app.stllr.network/wallet).
2. Click **Transfer**.
3. Select the **member**.
4. Enter the **amount** (at least 1, and not more than your available balance).
5. Click **Transfer**.

The transaction appears as **Stllr Balance Transfer** for both of you, with **From** and **To**.

To transfer, the other person must already be a member of your company. See [Manage your team](/brands/account/team-members).

## Frequently asked questions

<AccordionGroup>
  <Accordion title="My top-up did not show up.">
    Wait a few minutes and refresh. If the payment was taken and the balance is not there, contact Stllr support with the payment time and amount.
  </Accordion>

  <Accordion title="Can I add balance in a currency other than SAR?">
    Balance top-ups are in SAR.
  </Accordion>

  <Accordion title="Can I get my balance back as money?">
    No. Balance can only be used on Stllr.
  </Accordion>

  <Accordion title="I cannot find the member I want to transfer to.">
    They need to accept your team invitation first. See [Manage your team](/brands/account/team-members).
  </Accordion>
</AccordionGroup>


## Related topics

- [Stllr wallet](/brands/payments/wallet.md)
- [Manage your team](/brands/account/team-members.md)
- [Withdraw Your Earnings](/creators/payments/withdrawals.md)
- [Set Up Your Bank Account](/creators/payments/bank-account.md)


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