> ## Documentation Index
> Fetch the complete documentation index at: https://support.stllr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with your creators

> Every video has a project chat with its creator.

Every video has a **project chat** with its creator. Chat is the fastest way to ask questions, give extra context, and solve problems — **start here for any issue or request** before taking other steps.

## Open the chat

* On the campaign page, open the **Actions** menu on a video and choose **Chat with creator**.
* On the video page, use the **Chat with creator** button.
* You can also open the [**Chats**](https://app.stllr.network/chats) page to see all conversations.

The chat includes you, the creator, and the members of your company team.

## When to use chat

| Situation | What to do |
| - | - |
| You have extra details, a new reference, or a clarification | Send it in the chat. |
| You want to check progress | Ask the creator for an update. |
| The creator asked for something | Answer in the chat so it is on record. |
| You changed the video brief | Tell the creator what changed. |
| The product is delayed or details changed | Update the creator. |
| Something went wrong | Describe it to the creator first and give them a chance to fix it. |

If chatting with the creator does not solve it, see [Resolve a problem with a creator](/brands/videos/creator-issues) or contact Stllr support.

## Good chat habits

* Keep requests clear and polite. Creators respond faster to specific messages.
* Share feedback in the chat and also use **Reshoot request** or script changes on the page, so it is tracked.
* Do not share payment details or move the conversation off Stllr. Keeping everything in the chat protects both sides.

## What happens to the chat

If you change the creator, the old chat is archived and you start a new conversation with the new creator.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="The creator is not replying.">
    Send a clear follow-up message with what you need and by when. If there is still no reply, see [Resolve a problem with a creator](/brands/videos/creator-issues).
  </Accordion>

  <Accordion title="Can my teammates join the chat?">
    Team members on your company account can see and join the project chat. See [Manage your team](/brands/account/team-members).
  </Accordion>

  <Accordion title="Can I chat before a creator is assigned?">
    The chat opens when a creator joins your video.
  </Accordion>
</AccordionGroup>


## Related topics

- [Resolve a problem with a creator](/brands/videos/creator-issues.md)
- [Track your campaign and videos](/brands/videos/track-progress.md)
- [Review a script](/brands/videos/review-scripts.md)
- [How to join Stllr as a brand](/brands/getting-started/join-stllr.md)


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