> ## Documentation Index
> Fetch the complete documentation index at: https://support.stllr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm your shipping address for a project

> If a project requires a physical product to be sent to you before filming, the first thing you need to do after joining is confirm your shipping address.

If a project requires a physical product to be sent to you before filming, the first thing you need to do after joining is confirm your shipping address. This sends your address directly to the brand so they can ship the product promptly.

## Before you start

You must have a shipping address saved to your profile before joining a physical product project. If you have not added one yet, see [Complete your profile from the dashboard](/creators/profile/complete-your-profile).

## Steps

1. Open the **project page** for the project you joined.
2. In the **Shipping** phase, click **Confirm Address**.
3. Review the address shown. If it is correct, confirm it.
4. If the address needs to be updated, make the changes on the spot before confirming.
5. Once confirmed, your address is sent to the project chat for the brand to action immediately.

## Why this step matters

Confirming your address promptly reduces the time between joining and receiving the product. A faster product delivery means a faster start to filming.

## Marking the product as received

Once the brand ships the product, they may add a tracking link to the project page. When the product arrives, you must **mark it as received** on the project page. This is a required step before you can upload any video.

For details on what happens with the product after filming, see [Product return](/creators/projects/product-return). If your project requires you to purchase the product yourself instead, see [Product reimbursement](/creators/projects/product-reimbursement).

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I change my shipping address after confirming it?">
    Once confirmed, your address is sent to the brand and cannot be changed through the platform. If you need to correct it after confirming, contact the brand through the project chat immediately.
  </Accordion>

  <Accordion title="Where can I find the tracking link for my shipment?">
    If a tracking link has been added, it appears on your project page. Tracking links are added manually by the brand — not all shipments will have one. If no tracking link is available and you need shipping updates, contact the brand directly through the project chat.
  </Accordion>

  <Accordion title="What if the product never arrives?">
    Contact brand directly through the chat. Do not mark the product as received if it has not arrived.
  </Accordion>

  <Accordion title="What happens to my deadline if I am waiting for a product?">
    Your 7-day delivery deadline does not start until you receive the product. Until then, the clock has not started.
  </Accordion>
</AccordionGroup>


## Related topics

- [Ship a product to your creator](/brands/videos/product-shipping.md)
- [Browse and join a project from Explore](/creators/projects/browse-and-join.md)
- [Complete your profile from the dashboard](/creators/profile/complete-your-profile.md)
- [Upload your video](/creators/projects/submit-video.md)


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