> ## Documentation Index
> Fetch the complete documentation index at: https://support.stllr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Product return

> Every physical product project has a product status that tells you whether you keep the product after filming or return it.

Every physical product project has a product status that tells you whether you keep the product after filming or return it. Check your project page to see which applies before you finish filming.

## Product status

| Status | What it means |
| - | - |
| **Gift** | The product is yours to keep. No action required after filming. |
| **Returned** | The product must be returned to a courier once your video is finalized or the project is cancelled for any reason. |

## Returned products

If the project's product status is **Returned**, you are expected to send the product back once the video is finalized or the project ends — including if it is cancelled.

Do not discard or keep the product. Stllr coordinates the courier pickup — wait for instructions from the Stllr team before doing anything with it.

High-value products (premium electronics, high-end cosmetics, etc.) are almost always set to **Returned**.

## Gift products

If your project status is **Gift**, you keep the product after filming with no return required.

Low-cost consumer products are typically gifted unless the project brief specifies otherwise.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I know if my product is a gift or returned?">
    The product status is shown on your project page. Check it before finishing filming so you know what to expect afterward.
  </Accordion>

  <Accordion title="What if the project is cancelled — do I still return the product?">
    Yes. If the product status is **Returned**, you must return it regardless of why the project ended. Wait for courier pickup instructions from the Stllr team.
  </Accordion>

  <Accordion title="Who arranges the courier pickup?">
    Stllr operations arranges the courier. You do not need to book or pay for return shipping — keep the product ready and wait for pickup instructions.
  </Accordion>

  <Accordion title="What if I accidentally disposed of a product marked as Returned?">
    Contact Stllr support immediately. Depending on the product value, you may be held responsible for replacement costs.
  </Accordion>
</AccordionGroup>


## Related topics

- [Ship a product to your creator](/brands/videos/product-shipping.md)
- [How projects work on Stllr](/creators/projects/how-projects-work.md)
- [Confirm your shipping address for a project](/creators/projects/confirm-shipping-address.md)
- [Cancel a video and get a refund](/brands/videos/cancel-and-refund.md)


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