Coming soonStllr is introducing a single, universal credit system across the whole platform. When it launches, it will replace the wallet, and your existing balance will carry over. This guide will be updated with the details.
What you see on the Wallet page
- Wallet balance — the balance available to spend on campaign UGC videos right now.
- Add balance — recharge your wallet. See Add balance and transfer.
- Transfer — send balance to a member of your company. See Add balance and transfer.
- Transactions — a history of everything that changed your balance.
Transaction types
Ways to use your balance
- Pay at checkout (optional). If you have balance, you can turn on Use balance when you check out a campaign. If it does not cover the total, you pay the rest by card. See Create a campaign.
- Share with your team. Transfer balance to company members.
Important to know
- Wallet balance is non-refundable and cannot be transferred back to your bank account.
- Refunds for cancelled videos are returned to your wallet balance, not to your card. See Cancel a video and get a refund.
- Balance is held in SAR (Saudi riyals).
Frequently asked questions
Can I withdraw my wallet balance to my bank account?
Can I withdraw my wallet balance to my bank account?
No. Balance stays in your Stllr wallet and can be used for campaigns on Stllr.
My refund is not showing — where is it?
My refund is not showing — where is it?
Refunds appear in your transactions as Video Refund right after the cancellation. If you do not see it, check that the cancellation was completed on the campaign page and contact Stllr support with your video or campaign ID.
Is the wallet going away?
Is the wallet going away?
Yes, eventually. Stllr is moving to a single universal credit system across the platform, and the wallet will be deprecated. Your existing balance will carry over. Until then, your wallet balance keeps paying for campaign UGC videos.