How it works
Shipping and scripting happen at the same time. The script does not wait for the product, and the product does not wait for the script. Filming starts when both are done.Step by step
1. Get the creator’s address
When a creator joins, they confirm their shipping address. It is sent to the project chat and shown on the video page under the creator’s details.2. Ship the product
Send the product to that address using your courier. For shipped products, you chose the expected arrival window when you created the campaign (1–3 days, 4–7 days, or 1–2 weeks, counted from the creator’s assignment).3. Add a tracking link
On the video page, click Add tracking link and paste the tracking URL from your courier (for example Aramex, DHL, or FedEx). The creator can use it to follow the delivery. You can edit the link later if it changes. Adding a tracking link is optional but strongly recommended — it keeps the creator informed and ready.4. The creator confirms delivery
When the product arrives, the creator marks it as received. The video’s product status changes to Delivered. The creator then has 7 days to upload the video.Gift or return
In the video brief you set the Product status:
Stllr coordinates the courier for returns — the creator does not need to organize it. High-value items should usually be set to Return required.
If the creator buys the product themselves
For some campaigns, creators buy the product locally instead of receiving a shipment. In that case there is nothing for you to ship, and the creator can start filming as soon as the script is approved. The cost of the product is not free for you. The creator is reimbursed for the purchase, and the Stllr team coordinates the reimbursement with you. They will reach out to you about it, so you do not need to arrange anything with the creator yourself.Frequently asked questions
The creator says the product has not arrived.
The creator says the product has not arrived.
Check your tracking link and courier status. Contact the courier if needed and update the creator in the chat. The creator’s 7-day deadline does not start until they mark the product as received.
I need a different address.
I need a different address.
Once confirmed, the creator’s address cannot be changed on the platform. Tell the creator in the chat if something is wrong.
The creator left the project, or I changed the creator, after I shipped the product.
The creator left the project, or I changed the creator, after I shipped the product.
The product is returned. Stllr coordinates the courier, and the creator does not need to arrange anything. If you have not heard about the return, contact Stllr support with your video ID.
Does Stllr track the shipment for me?
Does Stllr track the shipment for me?
No. Stllr is not connected to any courier. The tracking link comes from your own courier, and you paste it in yourself. Adding it is optional but strongly recommended, so the creator knows when to expect the product.