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You need a bank account saved to your profile to receive withdrawals from Stllr. Your bank account details are used exclusively for processing withdrawal requests via bank transfer.

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What you will need

Have the following ready before you start:
  • Account holder’s full name — first, middle, and last name
  • IBAN — your bank can provide this
  • SWIFT/BIC code — your bank can provide this
  • Country of your bank
  • Billing address
All fields are required. Incomplete or incorrect information will cause your withdrawal to be cancelled.

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Adding a bank account

  1. Go to the Wallet page in your Stllr creator dashboard.
  2. Click Add Bank Account.
  3. Fill in all required fields.
  4. Click Save.
A confirmation message will appear when your bank account has been saved successfully.

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Editing your bank account

  1. Go to the Wallet page.
  2. Click Edit Bank Account.
  3. Update the fields you need to change.
  4. Click Save.

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How bank account details relate to withdrawals

When you submit a withdrawal request, Stllr takes a snapshot of your bank account details at that moment and attaches it to the transaction. This means:
  • Updating your bank account information will not affect a withdrawal that is already Pending.
  • Changes take effect on your next withdrawal request only.
  • You can update your bank account at any time without affecting in-progress transfers.

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What happens if my bank details are incorrect?

If there is a problem with your bank account information when your withdrawal is being processed:
  • The withdrawal is cancelled and its status changes to Failed in your Wallet.
  • You receive an email describing the issue.
  • The full amount is returned to your wallet balance immediately.
A failed withdrawal cannot be reopened. Once you have corrected your bank details, submit a new withdrawal request from the Wallet page.

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Frequently asked questions

No. Only one bank account can be saved at a time. To switch to a different account, edit your existing bank account details from the Wallet page.
When you submit a withdrawal, Stllr takes a snapshot of your bank details at that moment. If the withdrawal was already Pending when you made the change, it used the details from the time of submission. The updated details will apply to your next withdrawal request.

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Glossary