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If a project requires a physical product to be sent to you before filming, the first thing you need to do after joining is confirm your shipping address. This sends your address directly to the brand so they can ship the product promptly.

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Before you start

You must have a shipping address saved to your profile before joining a physical product project. If you have not added one yet, see Complete your profile from the dashboard.

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Steps

  1. Open the project page for the project you joined.
  2. In the Shipping phase, click Confirm Address.
  3. Review the address shown. If it is correct, confirm it.
  4. If the address needs to be updated, make the changes on the spot before confirming.
  5. Once confirmed, your address is sent to the project chat for the brand to action immediately.

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Why this step matters

Confirming your address promptly reduces the time between joining and receiving the product. A faster product delivery means a faster start to filming.

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Marking the product as received

Once the brand ships the product, they may add a tracking link to the project page. When the product arrives, you must mark it as received on the project page. This is a required step before you can upload any video. For details on what happens with the product after filming, see Product return. If your project requires you to purchase the product yourself instead, see Product reimbursement.

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Frequently asked questions

Once confirmed, your address is sent to the brand and cannot be changed through the platform. If you need to correct it after confirming, contact the brand through the project chat immediately.
Contact brand directly through the chat. Do not mark the product as received if it has not arrived.
Your 7-day delivery deadline does not start until you receive the product. Until then, the clock has not started.