Product status
Returned products
If the project’s product status is Returned, you are expected to send the product back once the video is finalized or the project ends — including if it is cancelled. Do not discard or keep the product. Stllr coordinates the courier pickup — wait for instructions from the Stllr team before doing anything with it. High-value products (premium electronics, high-end cosmetics, etc.) are almost always set to Returned.Gift products
If your project status is Gift, you keep the product after filming with no return required. Low-cost consumer products are typically gifted unless the project brief specifies otherwise.Frequently asked questions
How do I know if my product is a gift or returned?
How do I know if my product is a gift or returned?
The product status is shown on your project page. Check it before finishing filming so you know what to expect afterward.
What if the project is cancelled — do I still return the product?
What if the project is cancelled — do I still return the product?
Yes. If the product status is Returned, you must return it regardless of why the project ended. Wait for courier pickup instructions from the Stllr team.
Who arranges the courier pickup?
Who arranges the courier pickup?
Stllr operations arranges the courier. You do not need to book or pay for return shipping — keep the product ready and wait for pickup instructions.
What if I accidentally disposed of a product marked as Returned?
What if I accidentally disposed of a product marked as Returned?
Contact Stllr support immediately. Depending on the product value, you may be held responsible for replacement costs.